Buying and ordering from this site:

All payments are processed via Paypal.  Once you have ordered and paid for a class or an item from the shop you will receive an email to confirm your purchase.

Due to the limited number of spaces on courses, advance booking is essential. Payment in full is required at time of booking.  If you prefer not to pay online, you can use a bank transfer, cheque or cash. Please email info@gilliancooper.co.uk to organise payment.

We have made every effort to display the colours of the products that appear on our website as accurately as possible. However, we cannot guarantee that your monitor’s display will accurately reflect the colour of the goods.

Orders are processed as quickly as possible. Most orders will be dispatched within 2-3 working days. If for any reason your order is delayed, we will advise you by email.

Returns:

If your order is unsuitable, please return within 14 days. Goods must be returned in the same condition in which they were dispatched and in suitable packaging – proof of posting with appropriate insurance cover is advised.  When we receive the return we will replace, credit or refund the item as requested. Please note this does not apply to custom made screens.

Cancellations:

If your circumstances change and you have to cancel your place, a full refund will be given up to 1 month before the workshop/course. For cancellations made within 1 month of the workshop/course, no refunds will be given. You can send a friend in your place/workshops on the short courses for no extra charge, but please let me know who you are sending.

If for some reason I have to cancel the workshop, a full refund will be given, or the option to attend a re-scheduled session.

Privacy Policy:

Gillian Cooper Studio is committed to offering our web visitors confidence while on our website.  Gillian Cooper Studio does not disclose buyers’ or students’ information to third parties. No customer financial details are stored once a transaction has been processed.  In more detail:
Below is a detailed Privacy Policy which can assure and inform you of how we process the data you send to us. We’ve provided lots of detailed information on when and why we collect your personal information, and how we use it.

The most amount of information we will hold on a past student or customer will be their name, address, email and telephone number, along with any information required by C&G, which is disclosed to the relevant student.

Types of data we collect

Website Cookies
Our website use cookies to collect information.  This includes information about behaviour by people who access our website, such as pages viewed, referral website (ie Google) and the customer journey around our website.
We use this information to see where our customers are visiting from.

Mailing Lists
As part of our e-newsletter, we collect basic personal information. We use that information for a couple of reasons: to tell you about Gillian Cooper Studio that you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don’t rent or trade email lists with other any organisations and businesses.

We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails.
Third Parties

Please note that we do not share any of your details with any other groups or companies.

Access to your personal information
You are entitled to view, amend, or delete any personal information that we hold. Please email us if you have any question to info@gilliancooper.co.uk

Changes to this Privacy Notice
This Privacy Policy was last updated on the 24th May 2018.

Should you have any enquiries in the processing of your order please telephone us on 07939 092790 or email: info@gilliancooper.co.uk