Dyeing
Buying and ordering from this site:
All payments are processed via Paypal.  Once you have ordered and paid for a class or an item from the shop you will receive an email to confirm your purchase.
Due to the limited number of spaces on courses, advance booking is essential. Payment in full is required at time of booking.  If you prefer not to pay online, you can use a bank transfer, cheque or cash. Please email info@gilliancooper.co.uk to organise payment.
We have made every effort to display the colours of the products that appear on our website as accurately as possible. However, we cannot guarantee that your monitor’s display will accurately reflect the colour of the goods.
Orders are processed as quickly as possible. Most orders will be dispatched within 2-3 working days. If for any reason your order is delayed, we will advise you by email.
Returns:
If your order is unsuitable, please return within 14 days. Goods must be returned in the same condition in which they were dispatched and in suitable packaging – proof of posting with appropriate insurance cover is advised.  When we receive the return we will replace, credit or refund the item as requested. Please note this does not apply to custom made screens.
Cancellations:
If your circumstances change and you have to cancel your place, a full refund will be given up to 1 month before the workshop/course. For cancellations made within 1 month of the workshop/course, no refunds will be given. You can send a friend in your place/workshops on the short courses for no extra charge, but please let me know who you are sending.
If for some reason I have to cancel the workshop, a full refund will be given, or the option to attend a re-scheduled session.
Privacy Policy:
Gillian Cooper Studio does not disclose buyers’ or students’ information to third parties. No customer financial details are stored once a transaction has been processed.
Should you have any enquiries in the processing of your order please telephone us on 07939 092790 or email: info@gilliancooper.co.uk